Frequently Asked Questions
Everything you need to know about our products, ordering, branding and delivery.
What is the minimum order quantity (MOQ)?
Minimum order quantities vary by product. Most items start from as low as 1 unit. Some promotional items and custom-made products may require higher minimums. Please contact us for specific product MOQ information.
How long does production take?
Standard lead time is 10–15 business days from artwork approval. Rush orders may be possible — please contact us before placing your order to confirm availability.
Can I order a sample before placing a bulk order?
Yes, pre-production samples are available for most products. Sample fees and lead times vary. Please note that samples with custom branding may incur a setup fee. Contact us to request a sample before committing to a full order.
How do I place a bulk or wholesale order?
Simply browse our catalogue, add items to your cart and check out. For wholesale or custom branding orders, use the contact form and select the relevant inquiry type — our team will reach out with a tailored quote within 1–2 business days.
Can we print or embroider your logo onto our products?
Yes! Custom branding is our speciality. We offer a range of branding methods including screen printing, embroidery, laser engraving, pad printing, digital printing, debossing and heat transfer — depending on the product and your requirements.
What file format do I need for my artwork?
We prefer vector files in editable PDF format with fonts converted to curves.
Can you match our brand's exact Pantone colours?
We do our best to match Pantone colours for screen printing and embroidery. Please supply your Pantone reference numbers when submitting your order. Colour matching on digital prints is done to the closest achievable standard.
Will I see a proof before production starts?
A digital proof (mock-up) is provided for all branded orders before production begins. Production only starts after you have approved the artwork proof in writing. Changes after approval may delay your order or incur additional charges.
Where do you deliver and how long does it take?
We deliver nationwide across South Africa at competitive courier rates determined by the weight and dimensions of the carton(s). Standard delivery typically takes 2–5 business days after dispatch. Express delivery options are available for an additional fee.
Do you offer international shipping?
Unfortunately, this is not a service that we offer.
Can I track my order?
Yes. Once your order is dispatched you will receive a confirmation email with a tracking number so you can follow your delivery in real time.
How much does shipping cost?
Shipping costs are calculated based on your order weight and dimensions as well as your delivery address.
What is your returns policy?
Non-branded items in their original, unused condition can be returned within 7 days of receipt for a refund or exchange. Please contact us at patrick@megaad.co.za to initiate a return. Custom-branded items are non-refundable unless there is a manufacturing defect.
What if my order arrives faulty or incorrectly branded?
If you receive a faulty or incorrectly branded item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost to you.
Still have questions?
Our team is happy to help. Reach out via our contact form and we'll get back to you as soon as we can.